Defective and Wrong Item

Please inspect your order upon reception and contact us at felinealikee@outlook.com immediately if the item is defective, or if you receive the wrong item so that we can evaluate the issue and make it right.

Damages and Issues with Shipping

All orders will be sent by insured shipping. If your package is damaged or lost in transit, please contact us immediately at felinealikee@outlook.com, we will file a claim with the shipping company, and after the shipping company verifies the compensation, we will refund you. Please note that we are not responsible for the stolen or lost packages that marked as delivered by shipping carrier.

Changes and Cancellations

As long as your order has not been packed or shipped, then we can cancel or change it for you. Contact us at felinealikee@outlook.com to get started. Unfortunately, we cannot accept cancellations once the order has been packed and shipped. Custom orders can’t be canceled. Please be noted that your refund will deduct 20% of service fee.